The Knowledge Base is an online resource with access to learning materials to aid with using your system. This article will cover the process in how to gain access to the platform.
The Knowledge Base contains a wealth of Help Materials, access to Ticket Management tools for support needs, as well as access to the Community, a discussion area that can be used to provide feedback and offer suggestions to benefit the product.
The Knowledge Base can be accessed online by visiting the following link:
Advice: It's well worth a bookmark!
Once you are viewing the page, you can create a new account by selecting Sign Up in the top right-hand side of the window:
This will take you to a Sign Up page to initially create your account.
Note, it is important for our records that you try and match:
- The Full Name that we may have on record of your Company Contact
- The Company Email that you make use of with us
This will help with future support enquiries and assistance.
Fill out the details within the page provided:
With this done, a message Successfully Registered should appear, indicating your information has been accepted!
If you receive a message such as EMAIL ALREADY TAKEN, you may already have an account created. Please attempt the Forgot your password process, and if unsuccessful, contact Support.
You will then need to check your inbox for an email like the following:
A new support account has been created for you.
Click the url below to activate your account and select a password!
If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us.
Simply click the link to action the Account Activation step!
In this area, confirm your:
- Full Name
- Desired Password
If you do not receive an Activation Email, contact Support.
With this done, you now have access to the Knowledge Base!